Shipping and Return Policy
As soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment. Payment is captured as soon as the order is placed. In rare cases, if the product is on backorder or unavailable, we will contact you and ask if you would like to wait for the product to become available, switch your product, or have your payment refunded. If the item is available for shipment we will submit the order for processing and arrange shipment. Please see current estimated lead times on the product page for each product.
***We cannot change the shipping address after the order is placed. Please double check to confirm that you enter the correct shipping info. Orders cancelled due to customer entry error may incur a processing fee of up to 3.9%***
Most products ship within 2 to 3 business days from the date of your order (unless indicated on the product page). Some items take a bit longer to ship since they are built to order. We will send you tracking information as soon as it is available. If a week has gone by and you do not have tracking information yet, please reach out to us.
We are based in Ludlow, Kentucky with warehouses nationwide. We offer FREE shipping in the lower 48 states for order greater than $99 via FedEx, UPS, USPS or other major couriers (product/brand dependent). Expedited shipping is usually available for an extra cost. Contact us before your purchase if you prefer an expedited shipping method and we will get you a quote. Bulk orders will be delivered via motor freight, typically serviced by FedEx Freight or R&L Carriers.
After the order is processed, allow 2 to 7 business days for the product(s) to reach you if shipped to a U.S. address. We can ship to PO boxes in some cases. We recommend using a street/residential address instead.
By default, we do not ship internationally. However, if you are based outside the lower 48 states and would like to place an order please contact us directly. We may be able to work something out.
If you need to cancel your order, we recommend reaching out to us ASAP. We charge a 2.9% (credit card / PayPal), 3.9% (American Express), order cancellation fee after the order was received. We can accommodate most requests, but due to the different time zones and schedules that our warehouses ship from, the cancellation request may not reach the warehouse in time. Once the item has been arranged to ship or has shipped, the package will be treated like a ‘return’ and is subject to ship-back fees and restocking fees.
We offer easy returns on most items within 30 days of purchase. To qualify for a full refund, the item(s) must be unopened and sellable ‘as new’. Opened items may be returned in some cases, but will be subject to a restocking fee dependent on the circumstances and condition of the packaging. If you wish to return an item which has been used, please contact us. We may allow return of used items within 30 days of purchase depending on the circumstance and condition of the item. This will be determined on a case-by-case basis. If you are unhappy with the product we will do everything in our power to remedy the situation. Used trimmers are not returnable.
If you have any questions or would like to check the availability of an item, please email us here. Thank you for shopping with us.